Policy
Returns & refunds
Our prints are made to order. Here is what to expect if something goes wrong.
Made-to-order prints
Every print is produced specifically for you when you place an order. Because of this, we do not accept returns or exchanges for buyer’s remorse (change of mind, wrong size selected, etc.). Please double-check your size, orientation, and lighting selections before checking out.
Quality issues? We will make it right.
If your print arrives damaged, defective, or with a print quality issue (smearing, banding, incorrect colors, missing portions of the image), we will replace it or issue a full refund. Contact us within 30 days of receiving your order and include:
- ●Your order number (from your confirmation email)
- ●A clear photo of the issue
- ●A brief description of what is wrong
We will review your message and respond within 1-2 business days with next steps. Approved replacements or refunds are typically processed within 3-5 business days.
Lost or delayed shipments
If your order has not arrived within the estimated delivery window (see our shipping page for transit times), please contact us. We will work with the carrier to locate your package and, if it is confirmed lost, send a replacement at no cost to you.
Cancellations
Because orders are sent to production quickly, we can only cancel an order if it has not yet been sent to Printful for printing (usually within a few hours of ordering). If you need to cancel, please contact us as soon as possible. Once an order enters production, it cannot be canceled.